In accordance with applicable regulations, a customer who makes a distance purchase, outside the showroom, has the right to withdraw from the sales contract and return the goods without giving a reason. The deadline to withdraw from the contract for the sale of goods expires after 14 days from the date of receipt of the shipment with the goods ordered by you.
Purchase and return of goods by a self-employed entrepreneur:
Entrepreneurs who purchase goods for the company (as part of their business activities) have the right to withdraw from the purchase and sale contract. The provisions apply to a natural person concluding a distance contract directly related to its activity, when the content of this contract shows that it is not of a professional nature for that person. The entrepreneur who purchases the goods will be assessed through the prism of his entry in the CEIDG. If the PKD codes disclosed in the records indicate that he professionally deals with the activities covered by the contract, then he will not be considered a consumer, but a professional. The direct costs of returning the goods are paid by the customer.
To withdraw from the contract for the sale of goods, inform the seller about the decision to withdraw from the contract for the sale of goods within 14 days of receiving the shipment with the goods ordered by you.
Fill in the return form with a declaration of withdrawal from the contract and send it to the following address: firstname.lastname@example.org
After receiving the return form / declaration of withdrawal from the contract, we will inform you about the details of the return of the goods. To meet the deadline to withdraw from the contract for the sale of goods, it is enough for you to send information regarding the exercise of your right to withdraw from the contract for the sale of goods before the deadline to withdraw from the contract for the sale of goods.
Within 14 days from the date on which you send a declaration of withdrawal from the contract for the sale of goods and the intention to return the ordered goods, the goods should be returned to the address of the online store. The goods should be returned by sending it along with the form / declaration of withdrawal from the contract of sale of goods to the following address:
Bobozakupy.pl ul.Traugutta 30 75-579 Koszalin
Please attach the proof of purchase and the return form to the package.
We would like to kindly inform you that the goods being returned cannot show signs of use. The returned goods should have all tags and should have the original packaging (in which it was delivered). In the case of shipping the returned goods, please carefully protect the package so that it does not get damaged or destroyed during transport.
The reimbursement of payments made by you, including the costs of delivering the goods (with the exception of additional costs resulting from the method of delivery chosen by you other than the cheapest usual delivery method offered by the seller) will be made immediately, and in any case not later than within 14 days from the date of receipt declaration of withdrawal from the sales contract.
In order to submit a complaint, please follow the instructions below:
A complaint may be submitted, inter alia, by filling in the online store available on the website
Please print and sign the completed form or declaration of the complaint.
If printing is not possible, please send the completed form to the following e-mail address: email@example.com
The goods under complaint, together with a completed complaint form or a statement about the submitted complaint, should be sent to the following address:
The complaint process begins after we physically receive the advertised item. The complaint will be considered within 14 days from the date of receipt of the product for complaint by us. You will be notified of the Appraiser's decision by e-mail or telephone.
Legend: * applies to customers who are consumers